CRM Process First, Technology Second

Last week I spoke at Boston Society for Information Management (Boston SIM) CIO Roundtable about CRM*. It was a great afternoon speaking with about 20 CIOs. Whenever I do a talk or a panel I always come in with one main point that I want to get across. And for this...

Do Good Work, Be Honest, Share

I’ve been thinking a lot recently about the values I strive for in my work. Three principles keep coming to mind: Do Good Work, Be Honest, Share. It’s hard to provide an exact definition of these three values. But it’s really easy for me to know them when I see...

Breaking down the wall between Tech and Business

Strategist and author Bob Gower recently published an article about the disconnect between “tech people” and “business people”. It’s an old problem: we’ve been talking for years about how tech and business are never quite in sync....

Scaling Up Excellence

On February 4, Bob Sutton and Huggy Rao’s new book Scaling Up Excellence was released. The book is all about spreading success. How to take the excellence displayed by an individual, a team, a project, a business unit and enable more people inside and outside of...

Project Agility and the Annual IT Budget Cycle

Earlier this week, Jonathan Feldman and I presented “IT Budget: Getting A Seat At The Table”, a webinar sponsored by InformationWeek and IBM. Jonathan is the CIO of the City of Asheville, NC and a columnist for InformationWeek. Wendy Schuchart from InformationWeek...

Hiring the Best Talent in a Remote World

37signals is coming out with a new book about the remote workplace. Not surprisingly, their blog has had lots of good stuff about remote work recently. Here’s my favorite article, from David Heinemeier Hansson: Rethinking Agile in an office-less world...

The Cathedral and the Bazaar*

There’s a mismatch between what corporate IT organizations are offering their employees and what the best employees (at least some of them) are looking for. To understand the disconnect you need to understand the two opposing worldviews that underlie the...