Customized Salesforce solutions built on a deep understanding of your business
Customer engagement does not rely on having the right piece of technology. It depends on building and maintaining meaningful relationships with your clients. The mistake many organizations make is to think that Salesforce can replace relationship building.
But what Salesforce can do is give your team accurate, reliable and up-to-date information about your customers. This allows you to spend more time focusing on prospects and building meaningful connections and less time on technology.
So how do you create a customized experience for each prospect without all of the manual work? That’s where we come in.
Whether your business has been using Salesforce for years or is just getting started, Shea Consulting can help you identify the problems your organization solves for customers and use that information to create better performing customer interactions.
Let us show you how to build a better customer engagement process without struggling with technology.
Brian Shea, Founder & Principal
Brian Shea started Shea Consulting in 2012 to help organizations use technology to simplify and improve how they engage with their customers.
Brian has a deep understanding and appreciation for customer relationship management. Before launching his firm, he spent 10 years working on CRM processes and applications for large companies and institutions. Shea has earned a master’s degree in Management Information Systems from Bentley University.
Shea Consulting’s past clients include higher education institutions, non-profit organizations, global firms and innovative small companies.