CRM Process First, Technology Second

Last week I spoke at Boston Society for Information Management (Boston SIM) CIO Roundtable about CRM*. It was a great afternoon speaking with about 20 CIOs. Whenever I do a talk or a panel I always come in with one main point that I want to get across. And for this...

Do Good Work, Be Honest, Share

I’ve been thinking a lot recently about the values I strive for in my work. Three principles keep coming to mind: Do Good Work, Be Honest, Share. It’s hard to provide an exact definition of these three values. But it’s really easy for me to know them when I see...

Breaking down the wall between Tech and Business

Strategist and author Bob Gower recently published an article about the disconnect between “tech people” and “business people”. It’s an old problem: we’ve been talking for years about how tech and business are never quite in sync....

Scaling Up Excellence

On February 4, Bob Sutton and Huggy Rao’s new book Scaling Up Excellence was released. The book is all about spreading success. How to take the excellence displayed by an individual, a team, a project, a business unit and enable more people inside and outside of...